Return & Refund Policy

Effective Date: July 2026

This Return & Refund Policy applies to all coffee cups and drinkware products purchased through kelamor.com. By completing your purchase, you acknowledge and agree to the return, exchange, and refund terms described below.

We are committed to providing high-quality products and a reliable shopping experience. If you experience any issue with your order, please contact our customer service team within the applicable time period, and we will review your request according to the conditions outlined in this policy.

1. Return & Exchange Window

Customers may request a return or exchange within 30 days after receiving the product.

To be eligible for a return or exchange, customers must contact our customer service team within this 30-day period and provide the required order information and supporting details.

Requests submitted after the 30-day return window may not be accepted unless required by applicable laws.

2. General Return Conditions

We accept return or exchange requests for eligible products under the following circumstances:

• The product received is damaged, defective, broken, or has a confirmed quality issue;

• The wrong item, incorrect quantity, or incorrect product variation was delivered;

• The product received is significantly different from the description provided on our website.

To qualify for a return or exchange, the product must meet the following requirements:

• The item must be unused and in its original condition;

• The item must include original packaging, accessories, and included materials;

• The customer must submit a return request within 30 days of delivery.

For hygiene and product safety considerations, we generally cannot accept returns for coffee cups that have been used, washed, stained, damaged through personal handling, or modified after delivery.

3. Non-Returnable Situations

Return or refund requests may not be accepted in the following cases:

• The customer changes their mind after purchase or no longer needs the product;

• The product does not meet personal preferences regarding color, style, design, or appearance when the product information is accurately described;

• Damage caused by improper use, accidents, misuse, negligence, or failure to follow product care instructions;

• Products returned after the 30-day return period;

• Products returned without prior approval or without required supporting information.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains incorrect products, please contact us within 30 days after delivery.

To help us process your request efficiently, please provide:

• Order number;

• Clear photos or videos showing the product issue;

• Photos of the package and shipping label;

• A detailed explanation of the problem.

Our customer service team will review your request within 2–5 business days after receiving all required information and will provide an appropriate solution.

5. Exchange Policy

For approved exchange requests, we may provide one of the following solutions depending on product availability:

• Send a replacement product without charging additional product costs;

• Provide an alternative product of equal value if the original item is unavailable;

• Issue a refund when replacement cannot be arranged.

For exchanges caused by product defects, shipping damage, or incorrect items sent by us, Kelamor will cover reasonable replacement shipping costs.

For exchanges requested due to customer preference, including different styles, colors, or designs, the customer may be responsible for return shipping costs and any price difference between products.

6. Replacement & Restocking Fees

For customer-requested returns or exchanges that are not caused by product defects or our fulfillment errors, customers may be responsible for:

• Return shipping costs;

• Applicable restocking or processing fees if the returned product is incomplete, damaged, or requires additional handling;

• Any price difference for replacement items with a higher value.

No restocking fee will be charged for approved returns caused by defective products, damaged shipments, or incorrect items delivered by us.

7. Return & Refund Process

To request a return, exchange, or refund:

1. Contact our customer service team at [email protected] within 30 days after receiving your order.

2. Provide your order number and detailed information regarding the issue.

3. Submit requested photos, videos, or other supporting materials if required.

4. Our team will review your request within 2–5 business days.

5. Once approved, we will provide return instructions or arrange the appropriate resolution.

Please do not send products back before receiving return approval. Unauthorized returns may not be processed.

8. Refund Processing

Once a refund is approved, the refund will be issued to the original payment method used during purchase.

After the refund is processed, it may take approximately 5–10 business days for the funds to appear in your account, depending on your payment provider or financial institution.

Original shipping fees may not be refundable unless the return is caused by our error, including incorrect shipment or confirmed product defects.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping and contact information when placing orders;

• Inspecting products promptly after delivery;

• Following product usage and care instructions;

• Contacting us within the 30-day return period if any issue occurs.

We are not responsible for additional costs or losses caused by incorrect addresses, missed deliveries, refused packages, or improper handling after receipt.

10. Policy Updates

We reserve the right to update or modify this Return & Refund Policy based on business requirements, operational changes, or applicable legal requirements.

Any revised policy will be published on kelamor.com with the updated effective date. Continued use of our website and services after changes are posted means you accept the updated policy terms.

Contact Information

If you have any questions regarding returns, exchanges, or refunds, please contact us:

PLVRAL INC

Official Business & Shipping Address:
1341 NW 22nd St, MIAMI, FL 33142, United States

Customer Service Email:
[email protected]